Marking A Return Item As Unknown
| Document Version | v.1 |
|---|---|
| Document Last Updated | 8/10/23 |
| Software Version Documented | v.9.9.2 |
Marking a Return Item as Unknown
In this section we will cover how to mark an item as unknown when making a return order.
Create the return order
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First you’ll want to start making your return order either from an existing order or a standalone return.
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Once you have your order made and the item added, change the status of the line item to Unknown.
Converting
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Once everything looks good on the Customer Return, the next step would be to convert it to an RMA. Use the Convert button on the menu bar.
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Next you will be prompted to Refund Money or a Customer Credit and Issue Refund.
